![we will be back soon we will be back soon](https://sd.keepcalms.com/i/keep-calm-and-stay-tuned-well-be-back-soon.png)
What struck me was the word tacked on at the end of the question, ‘soon’. The reason is simple, if a customer buys 3 x 15kg bags of gravel and 15kg of stone, this costs us over £50 to ship to you - meaning we make little, or nothing on your order - unfortunately, to stay alive as a business we do need to make a profit so we can carry on offering quality products to our customers.Early into the pandemic I was asked the question, ‘is Christ coming back soon?’ It’s a legitimate question that is often asked when there are significant, catastrophic events – whether man made (wars, anarchy, genocide, widespread human depravity, global economic recessions) or “acts of God” – (earthquakes, tsunamis, volcanic eruptions, floods, drought, blood moons, and yes, pandemics).
![we will be back soon we will be back soon](https://cdn2.vectorstock.com/i/1000x1000/07/11/text-stay-healthy-and-safe-well-be-back-soon-sign-vector-30260711.jpg)
#We will be back soon free
Given the nature of hardscape (ie it's heavy and expensive to ship!), we have had to cap free shipping at 20kg. Please get in touch with us via phone (+44 (0) 1603 761900) or email ( if you have a particular layout or shape(s) you are trying to source. We pride ourselves on our extensive range of hardscape, but we understand it is not always possible to come and visit to touch and feel stone and wood in person. You will receive a call to advise of a delivery date so you can be in to accept delivery.Īll other aquariums can be shipped but may be classed in our 'Heavy Shipping' rate if the total order is more than 20kg. There is an additional delivery charge on EA aquariums of £49.99 due to the size and nature of the product. Delivery is within 14 days, but normally sooner than this. If you need more information about a product, or are unsure if it will work with your set-up, just get in touch, we won't bite!Įvolution Aqua (EA) Aquascaper aquariums are shipped directly from the manufacturers warehouse.
![we will be back soon we will be back soon](https://namecheap.simplekb.com/SiteContents/2-7C22D5236A4543EB827F3BD8936E153E/media/MM_28.png)
Doing your research ahead of time is all part of the learning process, and we hope our website provides enough information for you to make an informed decision. You will need to email us photos for insurance purposes, we cannot take responsibility for plants that perish or deteriorate once they are in your aquarium or terrarium - the reason is simple, all aquarium and terrarium set-ups are different, and all plants have different needs. If any items in your order are received damaged on arrival, please get in touch on the day they arrive. However, accidents do happen, especially when you are in the business of selling glass and plants! We use trusted shipping partners, Royal Mail and DPD, because in our experience they are the best. We pride ourselves on the quality of our products, and will never knowingly send out sub-standard or faulty products. For perishable goods, such as plants, please get in touch the same day they 01603 761900 Please get in touch via email or phone within 14 days of your order arriving for all non-perishable returns / exchanges. Each Gift Card is non-transferable, non-refundable and cannot be exchanged for a cash value. Gift Cards are good for one use only, by one person unless it has been specified upon purchase that the gift card is for group sessions. In addition, please note that Gift Cards are also subject to the following: Īny item that is damaged or faulty we will arrange a collection for you.Īll Gift Cards are subject to terms and conditions as outlined in the Privacy Policyand Appointments Policy. Please note that you are responsible for shipping costs when returning unwanted goods. Again, no problem, so long as you retain the packaging and the item is not damaged, we're happy to refund or exchange. We also understand that sometimes products arrive and they aren't what you expected or you have changed your mind. Ordered a new inline atomizer but it doesn't fit? No problem, just give us a quick call or email provided the item is not damaged in anyways, and we'll process your return or exchange immediately. We are not responsible for loss, damage or undelivered packages, as we cannot guarantee the efficiency of overseas postal / courier services. If you are ordering from Overseas, please note YOU ORDER AT YOUR OWN RISK. Once shipping is calculated you will be refunded the difference on the actual cost of shipping. We are still learning the ropes in terms of shipping, so please get in touch via email for deliveries outside the UK and we can see if it's possible, currently charge a £20 flat fee for International Shipping. (excludes ADA Mini range, DOOA Neoglass Airs & 10L Dennerle tanks)